Double Rye’s FAQ’s


WHAT IS DOUBLE RYE HAT CO.?

Double Rye Hat Co. is a Canadian lifestyle brand rooted in the outdoors, western heritage, and hard work. We craft high-quality custom cowboy hats and design apparel inspired by hunting, fishing, rodeo, and rural living. Every piece we offer is made to reflect the grit, pride, and authenticity of the people who wear it. Whether you’re in the barn, out in the bush, or headed into town—we’re the brand that fits your lifestyle.

WHERE IS MY PACKAGE?

Once your order is placed, it takes us around 5-7 business days to process and ship your order. When we ship out your package, an email will be sent to the email address that you provided when placing the order. Inside the email, you will find a clickable tracking number that will tell you exactly where your package is. Be sure to check your spam folder if you never got a confirmation email right when you placed your order.

HOW CAN I TRACK MY ORDER?

We will send tracking information to the email address associated with your order once the item has shipped. Be sure to check your spam folder if you never got a confirmation email right when you place your order.

HOW CAN MY PICTURES BE FEATURED ON DOUBLE RYE’S SOCIAL MEDIA AND WEBSITE?

For a chance to be featured on our social media and the website, you can post pictures wearing Double Rye Hat Co. on your social media and tag @doubleryehatco. You can also email pictures to doubleryehatco@gmail.com Make sure to include your social media username if emailing us!